Privacy Policy
Last updated: May 2026 · Effective immediately
1. Information We Collect
We collect information you provide directly to us, such as when you create a membership account, submit a travel inquiry, contact our concierge team, or subscribe to our editorial dispatches. This includes: full name, email address, phone number, passport details (when required for booking), payment information (processed via PCI-DSS compliant third parties), travel preferences, and dietary or accessibility requirements.
2. How We Use Your Information
Your personal data is used exclusively to deliver our concierge services. This includes: processing and confirming travel bookings, personalising your travel recommendations, communicating important service updates, sending editorial content (only with your explicit consent), complying with legal obligations in the jurisdictions we operate, and improving the quality of our platform through anonymised analytics.
3. Data Sharing & Third Parties
We do not sell your personal data. We share information only with trusted service partners required to deliver your itinerary — including airlines, hotels, transfer providers, and payment processors — bound by strict data processing agreements. All international transfers comply with GDPR Chapter V requirements.
4. Data Retention
We retain your personal data for the duration of your membership plus 7 years as required by applicable financial regulations. You may request deletion of non-essential data at any time by contacting us at contact.thehimtrails@gmail.com.
5. Your Rights
Under GDPR and applicable privacy laws, you have the right to: access your personal data, correct inaccurate information, request erasure ('right to be forgotten'), object to processing, data portability, and withdraw consent at any time. To exercise any right, contact: contact.thehimtrails@gmail.com or call +91 80761 29170.
6. Security
We employ industry-standard security measures including TLS encryption for all data in transit, encrypted database storage, multi-factor authentication for internal systems, and regular third-party security audits. No method of transmission over the internet is 100% secure; we continuously invest in improving our defences.
7. Cookies
We use essential cookies for platform functionality, analytical cookies (with your consent) to understand usage patterns, and no advertising or tracking cookies. See our Cookie Policy for full details.
8. Contact
For any privacy-related queries, contact our Data Controller at: contact.thehimtrails@gmail.com | +91 80761 29170.